Service is the lifeblood of enterprise survival and the pillar of enterprise development. DMS sells cutting machine products and pays more attention to the guarantee of product service quality. It is committed to creating a high-level service experience for customers. The service is divided into three parts: pre-sales service and sale. Service, after-sales service, solve all problems in the process of purchase, use and maintenance of customers, so that customers can buy and feel comfortable.
1.Professional consulting services: Dimais is always ready to provide you with information about products, prices, technology, industrial application solutions, etc. You can call, website, mail, door-to-door, etc. Consultation.
2. Provide sample cutting service: You can mail the materials you need to cut to us. We can show you the whole process of cutting through live video or video forwarding, and mail you the cut. sample.
3. Provide on-site visit service: You can make an appointment to visit our production workshop, office workshop, etc., for on-site inspection and material proofing, we will provide you with professional and caring service.
1. Integrity and fairness: Regardless of the size of your contract, regardless of new and existing customers, domestic and foreign customers, we will accept the principle of integrity and fairness
2. Quality Assurance: For each equipment you order, we will strictly comply with the product standards for production, conduct multiple quality inspections, and strictly follow the contract terms
1. After the equipment is sold, we will install it for you free of charge, free software upgrade, lifetime maintenance
2. Free company employee training
3. One year warranty for the whole machine (except for wearing parts), lifetime maintenance
4. After-sales response time: If you receive your warranty call, the after-sales engineer will provide a clear solution within 24 hours
5. After-sales service method: You can provide technical support and services through remote network, including domestic and foreign customers, mainly through QQ, WeChat, Teamviewer and other social software for remote online quick and intuitive judgment of faults, and Handle in time. You can also call our hotline to judge the machine's problems according to your description, and choose the network remote mode or on-site service according to the problem (phone form, online online support does not charge any service fee)
6. One of the following conditions is not covered by the warranty. We will charge the relevant fees according to the regulations. Use, maintenance, improper storage, equipment damage, self-modification or disassembly, repair, equipment damage, no purchase of bills and equipment date, force majeure, natural disaster or damage caused by the use environment. Equipment that has expired warranty period